Risk

• Responsible for drafting and reviewing all customer facing communication pieces (i.e. letters, emails, web based, etc.) to ensure compliance with all applicable regulations, laws and company policies.
• Identify areas for improvement in the communication process and compliance, propose cost-effective solutions for both traditional and digital communications.
• Conduct regular audits of letter logic and regulatory requirements to ensure accuracy and compliance.
• Analyze and streamline communication strategies to minimize unnecessary communications while keeping all stakeholders informed.
• Engage with internal and external legal counsel to address and resolve identified issues, ask probing questions to explore alternative solutions and a proper understanding of regulatory and systems alignment.
• Collaborate with technology partners to optimize letter integrations and compliance solutions.
• Write clear, concise, and customer-facing content that meets regulatory requirements and enhances customer awareness and engagement.
• Serve as a project manager when necessary, leading initiatives to control and enhance communication processes.
• Monitor and report on the effectiveness of communication strategies, adjusting as needed.
• Build rapport and maintain trust with business and compliance partners throughout the organization to enable collaboration and efficient change management processes.
• Continually monitor industry trends and changes in regulations affecting mortgage servicing communications, adapting communications to align with best practices.
• Perform other duties as assigned.

Communications Governance Manager

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Employee Benefits, Risk Advisor

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