Administration

• Responsible for providing dedicated support for the loan origination system and managing related critical initiatives.
• Perform day-to-day administrative functions for Encompass360 while following best practices for security and system management.
• Analyze system configuration and provide recommendations for optimization and adherence to best practice and/or established development standards.
• Will be involved throughout the solution development lifecycle as the requirements subject matter expert and expected to take responsibility and ownership for the requirements artifacts produced.
• Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.
• Gather and document business requirements, formulate use cases, track requirements, provide status and ensure quality solution throughout the project.
• Responsible for monthly review of system performance metrics as they relate to Connects.
• Coordinate with Carrington business partners for updates and customizations.
• Responsible for Encompass system configuration to ensure system performs as required. Verify, manage, administer, communicate, and resolve Tier-3 system issues.
• Responsible for all administrative functions such as maintenance, data templates, document sets, fee tables, user hierarchy/access rights, and software upgrades.
• Analyze software upgrades and what effects they have on the department prior to implementation.
• Address system changes and procedure changes with the Operations and Product teams.
• Build and maintain technical relationships with internal and external teams.
• Effectively communicate technical proposals to team members and management.
• Develop and maintain documentation for development standards, processes and procedures.
• Perform system maintenance to ensure system is always available.

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