CarriersEdge

Program Manager

• Own the day-to-day management of marketing projects using Jira, ensuring work is properly created, scoped, prioritized, assigned, updated, and completed
• Maintain and improve the team’s use of Jira so it functions as the central system for tracking work, managing deadlines, and communicating project status
• Ensure the marketing team is using agreed-upon workflows consistently and help enforce accountability when process is not being followed
• Support more effective cross-functional planning for launches, campaigns, website updates, events, and content initiatives
• Help maintain campaign calendars, project schedules, and operational checkpoints needed to keep the department running smoothly
• Support/lead the creation of repeatable processes, templates, and documentation that improve consistency and execution quality
• Support the proper use and hygiene of CRM and marketing automation tools
• Assist with documenting workflows, field usage, process standards, and data cleanliness expectations during a planned CRM transition
• Work with Director of Marketing and other managers to analyze campaign performance and provide actionable insights to enhance future strategies

Marketing Program Manager

Copywriter

• Produce high-quality content across multiple formats, including landing pages, email nurture sequences, blog/SEO content, case studies, sales decks, webinar scripts, comparison assets, customer stories, and proof-driven content
• Support the Director of Marketing in developing messaging for key audiences, offers, campaigns, partner channels, and market expansion initiatives
• Apply behavioural science principles and conversion-writing best practices to improve the effectiveness of landing pages, campaigns, nurture sequences, and other marketing assets
• Adapt writing style and structure to suit the goal, channel, and stage of the buyer journey
• Work with channel partners to develop cross-promotion opportunities and assist with delivery
• Participate in development and lead the execution of a robust and varied content calendar for two brands

Senior Copywriter

Customer Success Manager

• Oversee all aspects of the Customer Success department, including frontline support, account success, and escalations.
• Building on larger corporate objectives, establish relevant metrics and KPIs and report regularly on performance.
• Continue to refine department processes, ensuring effort levels align with customer value
• Collaborate with sales, marketing, and channel development efforts to maximize efficiency.
• Optimize service tools and options to ensure sufficient resources are available for all tiers.
• Manage team schedules to ensure adequate staffing in accordance with SLAs
• Represent the company at industry events, connecting with customers and identifying opportunities to product and service enhancements.

Director, Customer Success

Art Director

• Oversee production of all creative deliverables in support of both content development and delivery, and marketing efforts.
• Ensure all department output follows established brand guidelines and meets all required technical and design standards, as well as reflecting current best practices in visual design and layout.
• Participate in early-stage design for all eLearning courses and marketing deliverables, helping to identify visual style and required graphics (photos, illustrations, movies, etc.) for each as appropriate.
• Review design work produced by assigned designers and provide guidance.
• Manage campaign design projects, overseeing requirements definition, brainstorming, ideation, and documentation of complete design.
• Oversee and participate in the creation of project requirements, design standards and other documentation.
• Manage the day-to-day activities of the Creative department, including team meetings, individual check-ins, time sheet approvals and resource allocation.

Marketing Program Manager

Senior Copywriter

Director, Customer Success

Creative Manager