Service Planner

Carrier

Service Planner coordinating technician schedules, service contracts, and job administration for Carrier's climate and energy solutions. Supporting efficient HVAC service delivery, customer communication, ERP workflows, and vendor invoice processing.

Posted 8/6/2026full-timeEight Mile Plains • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and coordination capabilities, with expertise in managing service operations, customer service contracts, and vendor invoice processing. Proficient in utilizing ERP systems and maintaining high attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceERP System ManagementSAP Database ExperienceAttention to DetailCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract Data EntryJob SchedulingInvoice ProcessingService Job ManagementMultitasking

Soft Skills

Solution-Based MentalityAdaptabilityPrioritization

Tools & Technologies

SAPServicemaxSalesforce

Industry Keywords

Building IndustryConstruction IndustryService Industry

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide comprehensive support to the Service Department and exceptional customer service to external and internal clients
Coordinate communication between customers, on-site technicians, and the broader service team
Create customers and enter and maintain customer service contracts
Raise jobs and purchase orders
Plan, schedule, and operate for staff utilization
Manage deliverable jobs from creation through completion using ERP systems
Manage contract data entry, including renewals, new contracts, and warranty creations
Ensure costs and expenses are controlled in line with company expectations and operating budgets
Manage vendor invoice processing and submit invoices to Accounts Payable
Collaborate with Service Managers to plan and schedule technicians' day-to-day operations
Manage service jobs including breakdown repairs, agreement maintenance, projects, and quoted work
Act as the primary contact for technicians and coordinate resolutions for vehicle, tool, equipment, and parts requirements

Requirements

What you’ll need

Previous experience in an administration or coordination role
Experience using SAP database is advantageous
Ability to multitask and prioritize tasks according to business priorities
Intermediate computer skills
High level of attention to detail
Exceptional verbal and written communication skills
Solution-based mentality and adaptability in a fast-paced, high-pressure environment
Exposure to the Building / Construction or Service industry will be highly regarded
Previous experience using Servicemax or Salesforce would be an advantage

Benefits

Comp & perks

Attractive salary package
Full time opportunity
Excellent job stability
Ongoing training and development opportunities
Inclusive work environment
Supportive management team
Diversity and inclusion initiatives
Enriching career opportunities