Program Manager – Data Centers

Carrier

Program Manager responsible for client relationships and optimizing data center aftermarket performance. Leading initiatives to drive service delivery and enhance client satisfaction in HVAC solutions.

Posted 7/23/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $117,500 - $234,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management and effective communication skills, with a focus on data analytics and performance monitoring to enhance service delivery and client satisfaction. Proven ability to lead complex projects and manage cross-functional teams in a dynamic environment.

Highest-signal resume keywords

Client Relationship ManagementData Analytics and ReportingProject Management ToolsCross-Functional Team LeadershipPerformance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsProject ManagementPerformance MonitoringProgram ManagementService Level Agreements

Soft Skills

Effective CommunicationProblem SolvingInfluencing SkillsClient SupportTeam Collaboration

Tools & Technologies

Project Management Tools

Certifications & Qualifications

High School Diploma or GEDBachelor’s Degree (Preferred)

Industry Keywords

HVACService IndustryAftermarket ServicesKey Performance IndicatorsOperational Efficiency

About the role

Key responsibilities & impact

Develop and maintain strong relationships with clients, understanding their aftermarket needs and objectives.
Act as the primary point of contact for key accounts, providing exceptional customer service and support.
Conduct regular meetings with clients to review aftermarket performance, address concerns, and identify opportunities for improvement.
Monitor and analyze the performance of data center aftermarket services and solutions provided to clients.
Utilize data analytics and reporting tools to track key performance indicators (KPIs) and service levels.
Identify trends, areas for improvement, and opportunities for optimization to enhance client satisfaction and operational efficiency.
Address and resolve client issues or concerns promptly, coordinating with internal teams to ensure effective solutions.
Manage escalations and work to resolve complex or critical problems that impact client performance or satisfaction.
Develop and implement strategic account plans to align with clients’ business goals and requirements.
Propose and execute initiatives to enhance service delivery, drive innovation, and support clients’ evolving needs.
Prepare and present regular performance reports and reviews to clients, highlighting achievements, challenges, and future plans.
Maintain accurate and up-to-date documentation related to account performance, service levels, and client interactions.
Ensure that services and deliverables are provided in accordance with contractual agreements and service level agreements (SLAs).

Requirements

What you’ll need

High School Diploma or GED
4+ years of experience supporting program management, or project management, sales, operations or application engineering.
Preferred Qualifications Bachelor’s degree
Experience supporting high impact, cross-functional projects.
Demonstrated technical aptitude and/or learning agility.
Demonstrated experience leading and executing complex projects.
Effective management and influence of non-direct reporting resources.
Strong ability to work with diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment.
Proven ability to manage large programs, executing with speed and exhibiting a bias for action.
Ability to communicate effectively in written and verbal format across a wide audience.
Demonstrated skill in using project management tools.
Knowledge of HVAC and service industries are a plus.
Ability to travel up to 60%

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance