Senior Associate, Product Training

Carrier

Senior Associate delivering engaging product education and training in the HVAC industry at Viessmann. Collaborating on curriculum development and conducting hands-on training sessions in a hybrid environment.

Posted 7/8/2026full-timeWarwick • Rhode Island • 🇺🇸 United StatesSenior💰 $64,500 - $129,500 per yearWebsite

About the role

Key responsibilities & impact

Continuously study Viessmann product information to strengthen technical knowledge and support your competency to be a product/subject matter expert to provide high quality educational trainings
Conduct engaging, adult-learning, presentation and hands-on training sessions in Academy classrooms and training labs, as well as trainings at customer or ‘in-territory' training locations
Develop an effective instructional style that supports increased attendance from both new and returning customers
Serve as a key contributor to Academy curriculum development and maintenance
Collaborate regularly with other team members to ensure curriculum remains current
Create and deliver training webinars and step by step instructional videos
Responsible for upkeep of training labs including daily clean up after a training class
Assist with planning and restructuring of the Academy hands-on training labs, as needed
Oversee and support with Infomobile maintenance checks
Perform additional duties and special assignments as required during the business year.

Requirements

What you’ll need

High school diploma/GED
5+ years of experience in residential and/or commercial HVAC/R
Ability to travel throughout the US and Canada for on-site training or other training-related requests – 25-50% of the time, or as business requires
Public speaking or teaching experience with Adult HVAC Education
Self-motivated and committed to continuously building the knowledge and skills needed to grow into this role
Microsoft Power point or Google Slide presentation creation
Analytical thinking, creative and systematic working habits
Demonstration of leadership and an outgoing personality
Problem solving oriented outlook
Outstanding Communication Skills including the ability to read an audience/class
Strong organizational and interpersonal skills
Ability to take constructive criticism and feedback in a positive way and as motivation to further develop your skills
Tradesperson licensing for gas fitter and/or refrigeration would be an asset.

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVAC/R KnowledgeCurriculum DevelopmentPresentation CreationTraining DeliveryAnalytical Thinking

Soft Skills

Outstanding Communication SkillsOrganizational SkillsInterpersonal SkillsProblem SolvingLeadership

Certifications

Tradesperson Licensing for Gas FitterRefrigeration Certification