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After-Sales Application Competence Center Manager
CarrierAfter Sales Application Competence Center Manager ensuring efficient system performance across multiple countries. Collaborating daily with business users and external partners in a fully remote role within Europe.
About the role
Key responsibilities & impact- Act as the business application owner for after-sales/service applications
- Manage application support, maintenance, and enhancement activities
- Coordinate with internal digital teams and external IT partners
- Drive continuous improvement initiatives and promote best practices
- Support and facilitate the key-user community across multiple countries
- Ensure effective incident management and problem-resolution processes
- Identify process inefficiencies and propose innovative solutions
- Participate in modernizing and transforming the current application landscape
- Contribute to major upcoming projects, including system enhancements and data migration initiatives
Requirements
What you’ll need- Experience in after-sales, service operations, warranty management, or related areas
- Good understanding of business applications and process management
- Strong communication skills and stakeholder management
- Ability to work in an international, multicultural environment
- Proactive mindset with strong problem-solving skills
- Fluent English is required
- Experience with service management or warranty systems is a plus
- Exposure to international project management is a plus
- Experience collaborating with remote and offshore teams is a plus
Benefits
Comp & perks- Competitive total compensation package
- Additional benefits and wellbeing programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Application ManagementProcess ManagementIncident ManagementData MigrationService Management Systems
Soft Skills
Strong Communication SkillsProactive Mindset