Senior Manager, Infrastructure Services

Carrier

Senior Manager for Infrastructure Services at Carrier leading global operations in telecommunications. Overseeing mobility operations, vendor relationships, and enhancing communication solutions across regions.

Posted 6/30/2026full-timeRemote • California, Florida, New York, Texas • 🇺🇸 United StatesSenior💰 $117,500 - $234,500 per yearWebsite

Tech Stack

Tools & technologies

PMPServiceNowVoIP

About the role

Key responsibilities & impact

Own global mobility operations across carriers (AT&T, Verizon, T-Mobile) and Tangoe TEM platform
Manage end-to-end device lifecycle: provisioning, upgrades, replacements, recycling
Oversee joiner/mover/leaver processes with ServiceNow workflow integration
Ensure inventory accuracy, billing data integrity, and workflow execution in Tangoe
Troubleshoot integration failures and manage manual fallback processes
Lead carrier management: activations, porting, plan changes, escalations
Drive cost management: invoice validation, dispute resolution, cost optimization initiatives
Deliver accurate reporting: inventory, usage, and financial alignment across systems
Manage mobility incidents and escalations, including vendor escalations and stuck orders
Lead global mobility rollout and transformation initiatives, including EMEA onboarding
Oversee ServiceNow workflows for Telecommunications and Unified Communications
Ensure SLA adherence across issues, problems, requests, and changes
Manage vendor relationships: AT&T (voice/PSTN), Zoom Phone (global), ChoiceTel (telecom/expense partner)
Approve monthly mobility invoices and manage license/cost optimization in VoIP and collaboration solutions
Oversee Moves, Adds, Changes (MACs) for AMER: number provisioning, porting, new site setups, divestitures, acquisitions
Configure call queues, IVR, after-hours routing, SMS, and AI enablement in VoIP
Maintain inventory management and logistics for AMER locations
Build strong relationships with business unit leaders (Ops Managers, GMs, associate GMs)
Understand business requirements and deliver tailored communication/mobility solutions
Manage escalations, ensure customer satisfaction, and support legal and cyber compliance

Requirements

What you’ll need

Bachelor’s degree in Information Technology or Telecommunications
8+ years of experience in telecommunications, unified communications, and mobility management
8+ years of experience managing global teams across multiple regions
Certifications: ITIL, PMP, or relevant telecom/mobility certifications
Experience with AI enablement in VoIP and advanced collaboration technologies
Background in global rollout/transformation projects, especially across AMER/EMEA/APAC
Deep knowledge of VoIP, PSTN, contact center systems, and enterprise mobility
Strong vendor management and negotiation skills
Excellent communication, stakeholder management, and problem-solving abilities.

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Device Lifecycle ManagementInventory ManagementCost OptimizationServiceNow Workflow IntegrationVoIP and PSTN KnowledgeTelecom Expense ManagementReporting and Data IntegrityTroubleshooting Integration FailuresMoves, Adds, Changes (MACs) ManagementAdvanced Collaboration Technologies

Soft Skills

Excellent CommunicationStakeholder ManagementProblem-Solving Abilities

Certifications

ITILPMPTelecom/Mobility Certifications