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About the role
Key responsibilities & impact- Leading and managing the Pre-Sales team to deliver outstanding customer support
- Developing apprentices within the team and supporting their professional growth
- Overseeing team skills development and coordinating training initiatives
- Managing government schemes, including MCS umbrella and other relevant programmes
- Supporting the introduction of new equipment into the product portfolio
- Assisting in the design and sale of equipment for both small and large-scale projects
- Providing support across domestic and commercial heating product lines
- Ensuring accurate handling of customer data, billing information, and product specifications
Requirements
What you’ll need- Experience in customer service and/or pre-sales support
- Previous team leadership or supervisory experience
- Strong organisational and communication skills
- Ability to work with structured processes while maintaining a customer-centric approach
- Interest or experience in heating, technical products, or related sectors (desirable)
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development offerings
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Organisational SkillsStrong Communication Skills