Director, Aftermarket and Services Strategy – Residential Solutions

Carrier

Aftermarket Leader overseeing post-sale strategies and revenue growth for Carrier's HVAC residential solutions. Collaborating with teams to enhance customer satisfaction and operational efficiency.

Posted 6/20/2026full-timePalm Beach Gardens • Florida, North Carolina • 🇺🇸 United StatesLead💰 $174,500 - $348,500 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Develop and execute a comprehensive aftermarket strategy aligned with the overall business objectives of Carrier's residential solutions division.
Track and drive revenue growth in the aftermarket segment through the development and execution of sales and marketing strategies.
Serve as the aftermarket champion on NPI steering governance committees responsible for evaluating and launching new product launches within the NARS division.
Partner with the NARS customer service team and champion a customer-centric approach to aftermarket service delivery.
Foster collaboration and alignment with cross-functional teams, including replacement components division, sales, marketing, product development, and engineering.
Stay abreast of market trends, competitive dynamics, and customer needs in the residential HVAC aftermarket segment.

Requirements

What you’ll need

Bachelor's degree
10 + years of industry experience in HVAC, sales, product management and/or marketing
Willingness and ability to travel up to 40% of the time, both domestically and internationally.
HVAC or related industry a plus
Graduate degree preferred – MBA
Experience working in relevant industries, either directly or indirectly (including 2-step distribution and services)
Exposure to key Aftermarket parts and services concepts (strongly preferred)
Proven track record of leading and growing a successful aftermarket business, achieving sales and profitability goals, and delivering customer satisfaction
Strong leadership, communication, and interpersonal skills, with the ability to inspire and influence others
Excellent analytical, problem-solving, and decision-making skills, with the ability to adapt to changing market conditions and customer needs.
Proficient in Microsoft Office, CRM, and ERP systems.
Comfort working as an individual contributor – this role does not have direct reports
Strategic thinker with the ability to develop and execute long-term plans while also managing day-to-day operations effectively

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HVACsalesproduct managementmarketingaftermarket strategyrevenue growthcustomer satisfactionanalytical skillsproblem-solvingdecision-making

Soft Skills

leadershipcommunicationinterpersonal skillsstrategic thinkinginfluencecollaborationadaptabilitycustomer-centric approachinspirationexecution

Certifications

Bachelor's degreeMBA