Associate Director, Global DevOps, Observability Platform

Carrier

Associate Director overseeing Global DevOps & Observability Platform at Carrier. Driving strategy for centralized platform capabilities and mentoring engineering teams in a global context.

Posted 6/17/2026full-timeRemote • Florida, Virginia • 🇺🇸 United StatesSenior💰 $143,000 - $286,000 per yearWebsite

Tech Stack

Tools & technologies

CloudGrafanaKubernetesPrometheusSplunkTerraform

About the role

Key responsibilities & impact

Unify Global Innovation: Identify, celebrate, and integrate localized "pockets of innovation" from global teams into the core centralized platform
Define and execute the multi-year strategic roadmap for the Global DevOps and Observability Platforms
Act as a primary liaison and advocate across global business units to drive platform adoption
Lead, mentor, and scale a global team of platform and reliability engineers
Own the overarching architecture, administration, and compliance framework for GitHub Enterprise across the global footprint
Oversee the development of a centralized, reusable GitHub Actions workflow
Define and lead the architecture of the enterprise Observability Platform to provide full-stack visibility
Collaborate closely with Cloud Platform teams to seamlessly integrate CI/CD and Observability platforms
Partner with Global Security and Compliance organizations to bake automated governance directly into the platform infrastructure

Requirements

What you’ll need

Bachelor’s degree with 10+ years of experience in DevOps, Observability, Platform Engineering, or Software Delivery
At least 3+ years in a dedicated leadership/management capacity within a global matrixed enterprise
5+ years of strategic or hands-on experience with GitHub Enterprise administration, GitHub Actions
Deep familiarity with advanced CI/CD architectural patterns
Proven experience defining strategy and scaling enterprise-grade Observability tools (e.g., LogicMonitor, Datadog, Dynatrace, New Relic, OpenTelemetry, Prometheus/Grafana, or Splunk) across hybrid and multi-cloud architectures
Strong foundational knowledge of cloud-native architectures (Kubernetes, Serverless), Infrastructure as Code (Terraform)
Exceptional communication and presentation skills, with a proven ability to influence executive stakeholders and technical individual contributors alike.

Benefits

Comp & perks

Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Paid vacation days, up to 15 days
Paid sick days, up to 5 days
Paid personal leave, up to 5 days
Paid holidays, up to 13 days
Birth and adoption leave
Parental leave
Family and medical leave
Bereavement leave
Jury duty leave
Military leave
Purchased vacation
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Health Savings Account
Health Care Spending Account
Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Hard Skills & Tools

DevOpsObservabilityPlatform EngineeringSoftware DeliveryGitHub Enterprise administrationGitHub ActionsCI/CDObservability toolsInfrastructure as CodeCloud-native architectures

Soft Skills

leadershipmentoringcommunicationpresentationinfluencing