Critical Systems Service Support Engineer

Carrier

Critical Systems Service Support Engineer at Carrier managing HVAC automation technologies. Responsibilities include complex problem-solving, mentoring, and system maintenance in remote locations across the USA.

Posted 6/13/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $79,000 - $158,000 per yearWebsite

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Provide solutions to complex system problems and lead others on how to resolve problems
Mentor and develop less experienced Service Engineers on all field tools and technology
Perform system maintenance on field controllers, servers and workstations, and field hardware
Communicate issues and recommend system enhancements, upgrades, and/or repairs
Maintain feedback on equipment scheduling and modifications needed
Manage assigned work to exceed customers’ time and quality expectations
Communicate and document project status and details for the customer
Provide site-specific training to owners/operators on the upgrades/service
Provide technical support for the Branch Offices on an as needed basis
Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers
Participate in the creation and updating of the training content for Service Engineers
Create and maintain standard work instructions in accordance with the Operations Manual guidance
Provide local training and guidance that is aligned with ALFO standard work and best practices
Collaborate as a member of internal cross ‑ functional teams to drive timely resolution of customer needs and ensure consistent service experience

Requirements

What you’ll need

High School Diploma or GED
6+ years of experience in Building Automation, HVAC, or related field
Possess a current Driver’s License and is insurable by the company’s insurance
Capable of climbing ladders or using other lift equipment more than 8 feet above grade, and capable of lifting items up to 50lbs
Knowledge of TCP/IP networks including wireless technologies
Ability to communicate technical information to a non-technical audience
Able to read and understand Architectural, Mechanical, and Electrical blueprints
Bachelor’s degree, associate degree, Technical/Business School Certificate or Diploma in HVAC Controls, or related field (preferred)

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Building AutomationHVACTCP/IP networksWireless technologiesSystem maintenanceField controllersServersWorkstationsTechnical supportBlueprint reading

Soft Skills

MentoringCommunicationProblem-solvingProject managementCustomer serviceCollaborationTrainingDocumentationFeedback managementLeadership

Certifications

High School DiplomaGEDDriver’s LicenseTechnical/Business School CertificateDiploma in HVAC Controls