Service Manager

Carrier

Service Manager leading HVAC service operations in Stoney Creek, overseeing service calls and managing a team of technicians. Responsible for customer relationships and financial performance.

Posted 6/9/2026full-timeStoney Creek • 🇨🇦 CanadaMid-LevelSenior💰 CA$89,500 - CA$139,500 per yearWebsite

About the role

Key responsibilities & impact

Oversee the planning, scheduling, and dispatching of service calls
Ensure efficient execution of maintenance, repairs, and commissioning activities
Optimize the utilization of resources (technicians, parts, tools)
Manage a service portfolio with full revenue and profitability accountability
Track and drive key performance indicators (KPIs) such as revenue, margins, productivity, and backlog
Recruit, train, and develop a team of technicians and service coordinators
Build and maintain strong relationships with key customers
Ensure adherence to health, safety, and environmental standards
Monitor operational KPIs (productivity, repair rates, response times)

Requirements

What you’ll need

High school diploma or GED
5+ years of experience in aftermarket service (maintenance, repair, servicing) in a technical environment (HVAC, industrial mechanics, electromechanics, automation, industrial equipment, vertical transportation such as elevators or escalators, etc.)
2+ years technical leadership experience

Benefits

Comp & perks

Medical
Dental
Retirement Benefits
Time off and Leave
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

maintenancerepaircommissioningresource optimizationkey performance indicatorstechnical leadershipHVACindustrial mechanicselectromechanicsautomation

Soft Skills

planningschedulingdispatchingteam developmentcustomer relationship managementadherence to safety standardsmonitoring productivitytraining

Certifications

high school diplomaGED