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About the role
Key responsibilities & impact- Perform commissioning and maintenance of our heat pumps at end customers and system operators
- Provide service-oriented advice to our customers and heating contractors, both by phone and on-site, to ensure customer satisfaction
- Support colleagues in the technical field service across an extended radius of your service area
- Assume on-call duties to provide prompt assistance to customers
Requirements
What you’ll need- Completed industry-specific vocational training (e.g., sanitary, heating and air-conditioning (SHK) installer/plant mechanic, mechatronics technician for refrigeration, electrician for energy and building services, or electrical installer); ideally further qualified as a master craftsman (Meister) or technician
- Professional experience in field service/customer service, e.g., in heating technology, refrigeration, or HVAC and ventilation systems
- Possession of a refrigerant handling certificate (Kälteschein) Category 1; Category 2 is an advantage
- Valid driving license (Class B)
- Good German language skills, spoken and written
Benefits
Comp & perks- Your working day starts and ends at your home
- Your company vehicle is stocked on-site with the necessary materials for your service appointments
- In addition to a fully equipped company vehicle from Mercedes-Benz, you will receive a modern company mobile phone
- We promote health and well‑being through our employee health program for employees and their families
- Benefit from our "Corporate Benefits" program with attractive offers for many brands and services
- Plan for the future with our company pension scheme
- At Viessmann Climate Solutions you receive 30 days of paid vacation per year
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
commissioningmaintenancecustomer serviceheating technologyrefrigerationHVAC systemsventilation systemsfield servicetechnical supporton-call assistance
Soft Skills
service-orientedcustomer satisfactioncommunicationteam supportproblem-solving
Certifications
refrigerant handling certificate (Kälteschein) Category 1refrigerant handling certificate (Kälteschein) Category 2vocational training in SHKmaster craftsman (Meister) qualificationtechnician qualification