Director, Data Center Strategy & Delivery

Carrier

Director leading Aftermarket Services in Data Center & Mega Projects at Carrier. Driving integrated customer experience and managing cross-functional teams to deliver solutions.

Posted 5/23/2026full-timeRemote • Florida, North Carolina • 🇺🇸 United StatesLead💰 $174,500 - $348,500 per yearWebsite

About the role

Key responsibilities & impact

Work with Data Center leadership team to ensure proper planning and execution of Aftermarket agreements by identifying risks and issues and implementing effective mitigation strategies.
Partner with Aftermarket strategy team to develop aftermarket playbook to include competitive and differentiated offerings aligned with global strategy.
Coordinate directly with Carrier Commercial Services (CCS) to ensure customer requirements are planned and executed to meet and exceed customer SLAs.
Provide strategic guidance and support to cross-functional data center teams, fostering a culture of accountability, transparency, and continuous improvement.
Oversee the execution of aftermarket service initiatives, ensuring on time delivery, within scope, and within budget.
Host program performance reviews with internal and external stakeholders to ensure successful execution of long-term agreements.
Drive continuous improvement initiatives to enhance processes, workflows, and overall business performance.
Drive innovation in aftermarket services, leveraging technology and best practices to create value for customers and differentiate the company from competitors.
Partner with sales in developing strong, lasting customer relationships and identify new opportunities and partnerships to expand share of wallet with existing customers.
Build and maintain strong relationships with key stakeholders, including customers, vendors, and industry partners.

Requirements

What you’ll need

Bachelor’s degree.
8+ years’ experience in direct or indirect leadership roles in operations, sales, engineering, aftermarket, strategy, or project management
Travel up to 40%.
Master’s degree or other advanced degree (Preferred).
Passion for serving customers.
Ability to listen to customer needs and quickly act to solve their problems, provide quality solutions, and go above and beyond to exceed their expectations.
Demonstrated experience in field service or related business.
Strong ability to lead and develop diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment.
Proven ability to lead large programs, executing with speed and exhibiting a bias for action.
Proven ability to manage teams without formal authority through influence and relationships.
Ability to communicate effectively in written and verbal format across a wide audience.
Ability to quickly identify new and innovative ways to work faster and simpler.
Ability to think outside the box, innovate, take risks, and implement progressive, sustainable solutions.

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementproject managementfield serviceaftermarket strategyprogram executionrisk managementprocess improvementcustomer relationship managementdata analysisbudget management

Soft Skills

leadershipcommunicationproblem-solvingteam developmentcustomer serviceinnovationaccountabilitytransparencycollaborationadaptability

Certifications

Bachelor's degreeMaster's degree