Account Manager, Transport Refrigeration Controls

Carrier

Account Manager responsible for customer relationships in HVAC controls at Carrier. Drive customer satisfaction, revenue growth, and market share through effective management and coordination.

Posted 5/23/2026full-timeKennesaw • New York • 🇺🇸 United StatesMid-LevelSenior💰 $96,000 - $192,000 per yearWebsite

About the role

Key responsibilities & impact

Hold regular customer status reviews via zoom and factory visits.
Drive customer satisfaction to an extremely satisfied level.
Maintain customer dashboards, action registers and track customer initiatives.
Work with customer factories to ensure products are meeting quality expectations.
Define project requirements, priorities and provide overall direction to help coordinate initiatives being led by quality engineers.
Review customer factories monthly on time delivery reports and work with Carrier Controls customer service and Logistics department to achieve 100% OTD.
Work with customer service, manufacturing, and sourcing to expedite customer pull-ins or problem shipments.
Work with customer accounts monthly to generate an accurate 18 month rolling forecast and reconcile forecast accuracy.
Provide market intelligence for each business area to support monthly forecast adjustments.
Work with customers to understand and manage their demand under Carrier’s SIOP demand management policy.
Work with the product manager to determine customer pricing.
Generate quote letters for product updates and new product introductions.
Review and update product transition plans with Customer Service and the demand planning team.
Identify new business opportunities and support the product manager developing Business Opportunity Proposals and engineering development plans.
Identify opportunities to grow segment sales year over year.

Requirements

What you’ll need

Bachelor’s degree
5+ years experience engineering, product management or business development
25% travel including international
Industrial manufacturer , HVAC or Controls industry experience
Leadership effectiveness across departments and functions
Development and execution of product strategies for global customers

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementforecastingquality assurancedemand managementproduct managementbusiness developmentdata analysiscustomer relationship managementsupply chain managementmarket intelligence

Soft Skills

leadershipcustomer satisfactioncommunicationcollaborationproblem-solvingorganizational skillsstrategic thinkinginitiativeadaptabilitynegotiation

Certifications

Bachelor’s degree