Associate Director – Commercial Parts Sales and Customer Solutions

Carrier

Strategic leadership role driving commercial parts revenue growth through integrated sales plans. Collaborating with various teams to enhance customer experience and market share.

Posted 5/19/2026full-timeRemote • California, Florida, Illinois, New York, Texas • 🇺🇸 United StatesSenior💰 $143,000 - $286,000 per yearWebsite

About the role

Key responsibilities & impact

Own the development of multi-year commercial parts growth strategies aligned to overall business, revenue, and margin objectives
Translate market insights, customer segmentation, and performance data into actionable sales plans and prioritized growth initiatives
Identify and scale new revenue opportunities including customer programs, targeted offerings, pricing strategies, and service-based solutions
Partner with Finance to assess ROI, margin impact, and growth of trade-offs to ensure profitable execution
Lead and design customer solutions that simplify buying, increase delivery confidence, and drive repeat purchase behavior
Define differentiated parts offerings tailored to customer needs and market segments
Partner with Customer Service and Sales teams to ensure clear value messaging, adoption, and execution of customer programs
Lead cross functional collaboration across Sales, Supply Chain, Operations, Digital, Finance, and Marketing
Establish KPIs and success metrics for sales growth, customer adoption, and solution performance
Monitor performance trends, identify gaps, and implement corrective actions to ensure targets are met or exceeded
Develop, mentor, and lead teams supporting sales growth and customer solutions

Requirements

What you’ll need

Bachelor's degree
8+ years of experience in commercial strategy, sales planning, customer solutions, or aftermarket parts leadership
Proven track record of growing and leading a team driving revenue growth through structured sales strategies and cross functional execution
Strong business acumen with the ability to translate strategy into execution
Experience in Commercial HVAC, aftermarket parts, or a related industrial services environment
Strong leadership and stakeholder influence skills across matrixed organizations
Analytical mindset with experience leveraging data and insights to drive decisions
Excellent communication skills with both executive and frontline audiences.

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

commercial strategysales planningcustomer solutionsaftermarket parts leadershipdata analysisKPI establishmentperformance monitoringrevenue growth strategiespricing strategiesservice-based solutions

Soft Skills

leadershipstakeholder influencebusiness acumenanalytical mindsetcommunication skillscross functional collaborationmentoringteam developmentcustomer focusstrategic execution

Certifications

Bachelor's degree