Customer Care Associate

Carrier

Customer Care Associate ensuring high customer satisfaction and retention for HVAC solutions. Interact with customers and align their needs with service agreement deliverables.

Posted 5/16/2026full-timeNew York City • Connecticut, Massachusetts, New York • 🇺🇸 United StatesJuniorMid-Level💰 $64,500 - $129,500 per yearWebsite

About the role

Key responsibilities & impact

Maintain and develop relationships with contract customers (face-to-face and virtual)
Support Commercial Service Agreement escalations
Partner with operations teams to build out Service Agreement customer strategies with Service Contract Specialist
Attend to customer needs and requests, serve as liaison between Sales and Operations teams
Ensure Service Agreements are renewed on time with current customer purchase order
Track action items to completion, ensuring customer satisfaction
Work with the Sales and Operations leadership to renew the service agreements at profitable margins
Seek out potential sales opportunities i.e. Customer's budgeted upgrades/expansions, and forward opportunities to Sales Leader for assignment
Reach out existing chiller customer base to seek out end user information or Digital service agreements

Requirements

What you’ll need

High School Diploma or GED
2+ years' experience within the HVAC or services industry
Knowledge of the HVAC industry, market and key market participants
Ability to work in a highly team-oriented and dynamic environment
Presentation skills to develop expectations and relationships with internal/external customers
Self-motivated and able to manage many simultaneous actions and requests
Comfortable operating in a technical environment
Utilize Microsoft based computer software and Salesforce
Goal-orientated with strong time management and organizational skill
Must have unrestricted authorization to work in the USA. No visa sponsoring available.

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Paid vacation days, up to 15 days
paid sick days, up to 5 days
paid personal leave, up to 5 days
paid holidays, up to 13 days
birth and adoption leave
parental leave
family and medical leave
bereavement leave
jury duty leave
military leave
purchased vacation
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Health Savings Account
Health Care Spending Account
Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVACcustomer servicesales strategyservice agreementscontract management

Soft Skills

team-orientedpresentation skillsself-motivatedtime managementorganizational skills

Certifications

High School DiplomaGED