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About the role
Key responsibilities & impact- Commissioning and maintenance of our heat pumps at end customers and system operators
- Providing service-oriented advice to our customers and heating contractors, by phone and on site, to ensure customer satisfaction
- Supporting your colleagues in technical field service across the wider area of your operating region
- Participating in on-call duty to respond to customers as quickly as possible
Requirements
What you’ll need- Completed vocational training in a relevant field, e.g. heating/plumbing technician (Anlagenmechaniker SHK), refrigeration mechatronics technician, electrician for energy and building technology, or electrician/electrical installer; ideally with further qualifications as a master craftsman or technician
- Professional experience in customer service, e.g. in heating technology, refrigeration, or HVAC (air conditioning and ventilation) technology
- Possession of a Category 1 refrigeration certificate (Kälteschein); Category 2 refrigeration certificate is an advantage
- Valid driving license class B (car)
- Good written and spoken German
Benefits
Comp & perks- Our employees are the key to bringing our vision to life.
- Start and end your working day from your home
- Optimal equipment: Save the trip to the sales office — your service vehicle will be stocked on-site with the necessary materials for your service calls
- Mobility and technology: In addition to a fully equipped Mercedes‑Benz service vehicle, you will receive a modern company mobile phone
- Health: We promote well-being with our employee health program, which is also available to employees' families
- Discounts: Benefit from attractive offers from numerous brands and services through our "Corporate Benefits" program
- Pension provision: Plan ahead and benefit from our company pension scheme
- Vacation: At Viessmann Climate Solutions you receive 30 days of paid vacation per year
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
heat pumpsHVAC technologyrefrigerationplumbingelectrical installationcustomer servicetechnical field servicemaintenancecommissioning
Soft Skills
service-orientedcustomer satisfactioncommunicationteam supportproblem-solving
Certifications
Category 1 refrigeration certificateCategory 2 refrigeration certificatevocational trainingmaster craftsman qualificationtechnician qualification