Cloud Onboarding Engineer

Carrier

WebCTRL Cloud Onboarding Engineer guiding customers through secure setups for automated systems. Role involves customer support, configuration assistance, and onboarding documentation refinement.

Posted 5/6/2026full-timeKennesaw • 🇺🇸 United StatesJunior💰 $64,500 - $129,500 per yearWebsite

Tech Stack

Tools & technologies

CloudLinuxPython

About the role

Key responsibilities & impact

Guide customers through installing and configuring security certificates on their local site and in BACnet/SC routers.
Assist customers in setting up Single Sign-On (SSO) authentication.
Provide support for VPN configurations to ensure secure connectivity.
Educate customers on best practices for secure deployments of WebCTRL Cloud.
Work closely with internal teams to refine onboarding processes and documentation.
Troubleshoot common setup issues and escalate complex cases as needed.

Requirements

What you’ll need

High School Diploma or GED
1 year of network security principles, including SSL/TLS, certificate management, and VPNs
1 year of experience with Single Sign-On (SSO) protocols such as SAML, OAuth, and OpenID Connect, including integration and troubleshooting
Preferred Skills
Experience with BACnet/SC or industrial networking is a plus.
Experience with WebCTRL or other building automation systems
IT-related certifications are a plus.
Ability to explain technical concepts to non-technical users.
Strong troubleshooting skills and attention to detail.
Technical certifications and any direct Automated Logic training are a plus.
Hands-on experience setting up certificates (PKI infrastructure).
Basic scripting or automation experience (PowerShell, Python, or Bash) is a plus.
Linux experience is a plus.
Prior experience in a customer-facing technical role.
Ability to work independently while coordinating with multiple stakeholders.

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network security principlesSSL/TLScertificate managementVPNsSingle Sign-On (SSO)SAMLOAuthOpenID ConnectscriptingLinux

Soft Skills

troubleshooting skillsattention to detailability to explain technical conceptscustomer-facing experienceindependent workcoordination with stakeholders

Certifications

High School DiplomaGEDIT-related certificationsAutomated Logic training