Technical Service Manager

Carrier

Technical Service Manager overseeing HVAC technical service and support operations in North America. Leading a skilled team and enhancing product satisfaction through training and troubleshooting.

Posted 4/29/2026full-timeRemote • Florida, Illinois, Iowa, Minnesota, Montana, New York, North Dakota, South Dakota, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $96,000 - $192,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a highly skilled team of technical service managers and technical service advisors located across North America.
Provide advanced troubleshooting assistance and technical expertise to the direct report team, sales team, and customers.
Gather and analyze data from multiple sources relevant to solving technical issues.
Utilize team to develop and deliver multi-day, hands-on, technical installation, and service training for internal and external customers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls.
Develop technical training materials for meetings and distributor/dealer events.
Work closely with engineers, factories, and product managers to refine and enhance the product offering.
Implement systems, tools, and processes to increase the effectiveness of the technical service team.
Support and implement corporate policies and objectives.
Track and report monthly department expenses.

Requirements

What you’ll need

Bachelor’s degree with at least 4 years of HVAC field experience, or a high school diploma/GED with a minimum of 7 years of HVAC field experience.
Minimum of 5 years’ experience leading and managing teams of skilled professionals.
Minimum of 5 years of hands-on experience with residential and light commercial HVAC systems.
Minimum of 3 years delivering HVAC technical training or presentations.
Capability to work remotely with a dedicated home office setup.
Willing and able to travel domestically up to 50%, including periodic trips to Indianapolis, Indiana, and short notice travel to support customer needs.

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Paid vacation days, up to 15 days
Paid sick days, up to 5 days
Paid personal leave, up to 5 days
Paid holidays, up to 13 days
Birth and adoption leave
Parental leave
Family and medical leave
Bereavement leave
Jury duty leave
Military leave
Purchased vacation
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Health Savings Account
Health Care Spending Account
Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVAC systemstroubleshootingtechnical trainingdata analysisinstallationcommissioningstart-upcontrolsteam managementexpense tracking

Soft Skills

leadershipcommunicationcollaborationproblem-solvingorganizational skillscustomer serviceadaptabilitypresentation skillstraining developmentremote work capability

Certifications

Bachelor's degreehigh school diploma/GED