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About the role
Key responsibilities & impact- Order and customer management
- Review of orders for service requests of all kinds
- Contract reconciliation and review
- New customer setup including review of existing customer accounts in case of irregularities
- Structured filing and continuous data maintenance in the system
- Management of customer portals and framework agreements
- Support for the sales team
- Close collaboration with and support of field sales representatives
- Communication with customers and internal departments
- Maintenance of the service contract base
- Creation of sites and maintenance of the machine database in the system
- Tracking forecasts, reporting and coordination tasks
- Analysis of customer satisfaction surveys
- Planning and organization
- Organization of training sessions, external meetings, roadshows, sales initiatives and sales days
- Planning and follow-up of recurring audits at all branches
Requirements
What you’ll need- Completed commercial vocational training or comparable qualification
- Initial experience in service back office or inside sales beneficial
- Strong organizational skills and a structured, reliable way of working
- Friendly manner, strong communication skills and team spirit
- Confident use of MS Office and ideally SAP & Salesforce
- Independent, proactive and solution-oriented working style
- Good written and spoken English
Benefits
Comp & perks- A dynamic, supportive team
- Diverse tasks in a growing service area
- Opportunities for training and personal development
- Modern IT and system landscape to support optimal task execution
- Flexible working conditions and attractive social benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementcustomer managementcontract reconciliationdata maintenancecustomer portal managementcustomer satisfaction analysisreportingauditing
Soft Skills
organizational skillscommunication skillsteam spiritproactive working stylesolution-oriented mindset
Certifications
commercial vocational training