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Carrier

Manager, Aftermarket Order Management

Carrier

. Drive customer on-time delivery metrics which are aligned with customer expectations.

Posted 4/21/2026full-timeRemote City • Florida, North Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $96,000 - $192,000 per yearWebsite

About the role

Key responsibilities & impact
  • Drive customer on-time delivery metrics which are aligned with customer expectations.
  • Drive cross-functional projects to enhance operational efficiency and customer satisfaction.
  • Partner with Sales and Customer service to manage escalations and priorities, driving execution with Operations.
  • Foster strong relationships to facilitate smooth communication between customers and internal stakeholders.
  • Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.

Requirements

What you’ll need
  • Bachelor’s degree
  • 3+ years of experience in order management, customer fulfillment, supply chain management, or operations
  • Must be able to stand for prolonged periods of time during an 8–10 hour shift to maintain production flow
  • Ability to travel up to 25% of the time
  • Must be eligible to work in the US without sponsorship now or in the future

Benefits

Comp & perks
  • Health Care Benefits : Medical, Dental, Vision
  • Wellness incentives
  • Retirement Benefits
  • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability : Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
order managementcustomer fulfillmentsupply chain managementoperations
Soft Skills
communicationrelationship buildingcross-functional collaborationdata analysisproblem solving
Certifications
Bachelor’s degree