Carrier

Senior Manager, Digital Product Management – Residential Connected Services

Carrier

full-time

Posted on:

Location Type: Hybrid

Location: Palm Beach GardensFloridaUnited States

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Salary

💰 $146,750 - $205,250 per year

Job Level

Tech Stack

About the role

  • Define and execute the multi-year product strategy for the Residential Portal
  • Manage and mentor a team of Product Managers and/or Product Owners
  • Own roadmap prioritization and delivery execution
  • Drive adoption, engagement, and connected asset growth
  • Embed AI, data, and intelligent insights into the user experience
  • Identify opportunities for digital services and monetization
  • Translate strategy into actionable roadmaps and measurable outcomes
  • Define and track KPIs tied to activation, engagement, retention, and feature usage
  • Use data and customer insights to continuously refine and optimize the platform
  • Ensure scalable, secure, and reliable architecture in partnership with engineering
  • Leverage device data to create actionable insights and predictive capabilities
  • Partner with data teams to deliver AI-driven features that improve user value
  • Establish clear accountability for roadmap execution and KPI delivery

Requirements

  • Bachelor’s degree
  • 10 + years of product management experience in IoT, connected devices, and/or digital platforms
  • Prior experience managing Product Managers or Product Owners
  • Strong understanding of IoT architecture, device-cloud integration, APIs, and cloud platforms
  • Experience driving adoption and engagement in digital or connected products
  • Experience embedding AI and data-driven intelligence into product strategy
  • Strong residential domain knowledge (HVAC, connected home, or similar systems preferred)
  • Ability to operate effectively in complex, cross-functional environments
Benefits
  • Health Care benefits: Medical, Dental, Vision; wellness incentives
  • Retirement benefits
  • Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
  • Tuition Assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementIoTconnected devicesdigital platformsAIdata-driven intelligenceKPI trackingdevice-cloud integrationAPIscloud platforms
Soft Skills
mentoringroadmap prioritizationaccountabilitycross-functional collaborationstrategic thinkingdata analysisuser experience optimizationcommunicationleadershipproblem-solving
Certifications
Bachelor's degree