Carrier

Associate Director, Digital Product Management – Commercial Digital Products

Carrier

full-time

Posted on:

Location Type: Office

Location: Palm Beach GardensFloridaUnited States

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Salary

💰 $178,750 - $250,250 per year

Job Level

Tech Stack

About the role

  • A portfolio of Smart Building digital products, including: Connected services & remote diagnostics
  • Analytics & performance applications
  • Customer & service-facing digital experiences
  • Core digital platform capabilities (APIs, telemetry, identity, integrations)
  • Product strategy, investment prioritization, and measurable business impact
  • A team of Product Managers responsible for delivery and lifecycle execution
  • Set Portfolio Strategy and Drive Revenue Impact: Define and execute a multi-year product vision aligned to recurring revenue expansion, service attach growth, and customer retention.
  • Translate strategic priorities into capital investment plans and clear outcome-based roadmaps.
  • Own performance metrics including ARR growth, attach rate, adoption, active sites, churn reduction, and margin impact.
  • Present business cases and performance reviews for executive leadership.
  • Build and Scale a Smart Buildings Digital Platform: Lead platform-first thinking across applications to enable scalability, interoperability, and ecosystem growth.
  • Drive API strategy, integration standards, telemetry pipelines, and data product capabilities.
  • Balance near-term delivery with long-term platform health and architectural integrity.
  • Lead Service-Led Digital Transformation: Develop digital capabilities that improve asset uptime, technician productivity, and customer transparency.
  • Partner with Sales and Service organizations to launch scalable, monetizable digital offerings.
  • Evolve packaging and pricing models to support subscription-based and premium analytics services.
  • Lead and Elevate the Product Organization: Manage and mentor Product Managers; set high standards for discovery, roadmap clarity, and execution rigor.
  • Establish strong product operating rhythms (quarterly planning, instrumentation, post-launch validation).
  • Build a culture of accountability, customer obsession, and measurable impact.

Requirements

  • Bachelor’s degree
  • 12 + years in Product Management, Digital, SaaS, and/ or IoT
  • 6 + years directly leading Product Managers
  • Master’s degree or MBA (preferred)
  • Experience owning or materially influencing revenue and recurring business models (preferred)
  • Track record of scaling enterprise digital platforms or connected ecosystems (preferred)
  • Strong financial and commercial acumen
  • Executive presence and ability to influence cross-functional leadership
  • Preferred experience includes: Smart buildings, IoT, industrial tech, HVAC, or asset performance management
  • Enterprise integrations (BMS/BAS, CMMS, ERP, field service platforms)
Benefits
  • Health Care benefits: Medical, Dental, Vision; wellness incentives
  • Retirement benefits
  • Paid vacation days, up to 15 days
  • Paid sick days, up to 5 days
  • Paid personal leave, up to 5 days
  • Paid holidays, up to 13 days
  • Birth and adoption leave
  • Parental leave
  • Family and medical leave
  • Bereavement leave
  • Jury duty
  • Military leave
  • Purchased vacation
  • Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
  • Tuition Assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementDigitalSaaSIoTAPI strategytelemetrydata product capabilitiesperformance metricscapital investment planssubscription-based services
Soft Skills
leadershipmentoringinfluencingcustomer obsessionaccountabilitystrategic thinkingcommunicationexecution rigorfinancial acumencross-functional collaboration
Certifications
Bachelor’s degreeMaster’s degreeMBA