Carrier

Associate Director, Digital Product Management – Residential Digital Products

Carrier

full-time

Posted on:

Location Type: Office

Location: Palm Beach GardensFloridaUnited States

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Salary

💰 $178,750 - $250,250 per year

Job Level

Tech Stack

About the role

  • Product & Portfolio-level strategy across Residential digital experiences
  • Capital allocation and investment prioritization within the Residential envelope
  • Cross-domain roadmap alignment and tradeoff decisions
  • Leadership and development of Senior Managers
  • Portfolio KPIs spanning adoption, engagement, connected growth, service performance, and digital enablement
  • Cohesive integration across homeowner, technician, portal, and energy experiences
  • Define and evolve a cohesive Residential digital strategy across domains
  • Balance investment across innovation, AI enablement, platform modernization, and operational reliability
  • Ensure investment aligns to measurable portfolio outcomes
  • Drive integration across IoT device strategy, firmware capabilities, cloud platforms, AI models, and mobile experiences
  • Establish portfolio-level KPIs tied to adoption, retention, connected penetration, service efficiency, and energy enablement
  • Monitor performance and adjust investment priorities as needed
  • Lead, coach, and develop Senior Managers across Residential domains
  • Raise the bar on product rigor, prioritization discipline, and outcome accountability
  • Partner closely with Product Strategy & Rigor leadership to strengthen product craft

Requirements

  • Bachelor’s degree
  • 12 + years in Product Management, Digital, SaaS, and/or IoT
  • 6 + years directly leading Product Managers
  • Master’s degree or MBA (preferred)
  • Experience owning multi-domain product portfolios with capital allocation responsibility
  • Strong understanding of device-cloud architectures, firmware-integrated systems, mobile platforms, and AI-enabled products
  • Demonstrated ability to drive adoption, engagement, and connected ecosystem growth at scale
  • Experience balancing strategic investment tradeoffs across multiple product lines
  • Strong executive presence and ability to influence senior cross-functional stakeholders
  • Experience in connected home, HVAC, energy systems, or field service environments preferred
Benefits
  • Health Care benefits: Medical, Dental, Vision; wellness incentives
  • Retirement benefits
  • Paid vacation days, up to 15 days
  • Paid sick days, up to 5 days
  • Paid personal leave, up to 5 days
  • Paid holidays, up to 13 days
  • Birth and adoption leave
  • Parental leave
  • Family and medical leave
  • Bereavement leave
  • Jury duty
  • Military leave
  • Purchased vacation
  • Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Health Savings Account
  • Healthcare Spending Account
  • Dependent Care Spending Account
  • Tuition Assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementDigitalSaaSIoTCapital allocationDevice-cloud architecturesFirmware-integrated systemsMobile platformsAI-enabled productsPortfolio KPIs
Soft Skills
LeadershipCoachingInfluencingStrategic thinkingCross-functional collaborationOutcome accountabilityPrioritization disciplineCommunicationPerformance monitoringDecision making
Certifications
Bachelor's degreeMaster's degreeMBA