Aftermarket Program Manager
Carrier
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Design and enhance maintenance and service contract offerings to meet customer needs and drive growth.
- Lead contract administration, including setup, negotiation, and successful implementation.
- Conduct regular contract reviews with customers and stakeholders to ensure compliance and satisfaction.
- Optimize and maintain quote models and pricing tools for accuracy and efficiency.
- Analyze and report key program metrics, costs, and trends to leadership for strategic decision-making.
- Collaborate on sales and marketing initiatives, creating impactful support tools and delivering training through online modules and live presentations.
- Identify challenges and implement solutions, driving continuous improvement across processes and customer experience.
Requirements
- Bachelor’s Degree with 3 years experience in program management, product management, sales, aftermarket and/or customer service, or Associate Degree with 5 years experience in program management, product management, sales, aftermarket and/or customer service.
- Experience with Salesforce (asset).
- Advanced skills in Microsoft Excel, including fluency with VLOOKUPs and Pivot Tables.
- Ability to quickly learn and multitask.
- Enthusiasm toward and ability to solve problems.
- Strong presentation skills.
- Great attention to details.
- Experience in transport refrigeration & fleet maintenance (asset).
Benefits
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproduct managementsalescustomer servicecontract administrationquote modelspricing toolsdata analysisMicrosoft ExcelVLOOKUP
Soft skills
problem solvingpresentation skillsattention to detailmultitaskingcollaborationcustomer satisfactioncontinuous improvementnegotiationcommunicationleadership