Carrier

Technical Service Manager, Commercial Applied Chillers

Carrier

full-time

Posted on:

Location Type: Hybrid

Location: Remote City • North Carolina • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Provide troubleshooting assistance for commercial Heavy Applied chillers (17, 19,23 series) in the US market via phone, electronic communication and/or job site visits
  • Support Factory Engineering and Quality groups in Charlotte, NC, and in China (YLC) as well as any other internal customers in gathering and providing data relevant to solving technical issues
  • Assist with developing training materials as required to provide and/or present at technical meetings for the customer, and for Carrier Commercial Service or Direct Sales Offices
  • Negotiate and process all open disputed warranty claims as required, for Heavy Applied chillers (17,19,23 series) installed in customer sites in a portion of the US and International Markets
  • Provide feedback and assist management in analyzing warranty and other quality issues found in the field to drive quality improvements, warranty ppm reductions and warranty spend

Requirements

  • High School Diploma or GED
  • 3+ years' experience in the Technical Field with Centrifugal and Screw Chillers
  • 3+ years’ experience with Microsoft office products (Word, Excel, Outlook)
  • Possession of a valid driver's license
  • Ability to travel as needed to support training on site, and/or job site visits
  • Bachelor’s degree in mechanical engineering (preferred)
  • Experience troubleshooting all aspects of commercial Heavy Applied HVAC systems (preferred)
  • Familiarity with warranty data/systems (preferred)
  • Experience in providing technical presentations and training (preferred)
  • Strong written and verbal communication skills (preferred)
  • Good conflict resolution, negotiation and problems solving skills in high pressure and challenging environments (preferred)
Benefits
  • Health insurance
  • Performance bonuses
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingCentrifugal chillersScrew chillersHVAC systemswarranty datatechnical presentationstraining developmentdata analysisquality improvementwarranty ppm reduction
Soft skills
written communicationverbal communicationconflict resolutionnegotiationproblem solving
Certifications
High School DiplomaGEDBachelor’s degree in mechanical engineering