Carrier

Critical Systems Service Account Manager

Carrier

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Develop, refine, and update the service playbook for assigned customer program to support business improvement for areas of assigned programs including key stakeholders, invoicing and collection expectations, documentation standards.
  • Coordinate and manage work to be performed for the customer.
  • Coordinate creation of mission critical work orders and manage execution.
  • Ensure profitable execution of all service delivery plans and owner direct installation work.
  • Effectively manage cash flow, costs, billings, and receivables.
  • Maintain profitability goals and positive cash flow within the portfolio.
  • Effectively communicate financial status to the Client Manager Director.
  • Ensure that the existing customer base is satisfied, and renewal rates are attained.
  • Perform, implement, and monitor corrective actions to employee or customer complaints.
  • Monitor Customer feedback and take appropriate action.
  • Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required.
  • Ensure department’s timely completion of required training.

Requirements

  • High School Diploma or GED
  • 4+ years of experience supporting high impact, cross-functional projects.
  • Must be able to multitask – be able to work on multiple tasks/ projects at one time.
  • Strong ability to problem solve.
  • Bachelor's degree preferred.
  • Excellent written and verbal communication skills.
  • Strong business and accounting acumen.
  • Able to build and foster a strong and proactive team environment.
  • Able to coach and mentor other service employees.
  • Must be well organized and excellent time management skills.
  • Prior experience in HVAC and/or Building Automation preferred.
  • Travel Requirement: Up to 25% at data center job sites nationwide.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementfinancial managementinvoicingcollection managementservice deliverycorrective actionsHVACBuilding Automation
Soft skills
multitaskingproblem solvingcommunicationteam buildingcoachingmentoringorganizational skillstime management
Certifications
High School DiplomaGEDBachelor's degree