Associate Director – Aftermarket Fulfillment
Carrier
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $174,250 - $243,750 per year
Job Level
Senior
Tech Stack
ERP
About the role
- Lead end-to-end aftermarket fulfillment operations to ensure on-time, accurate, and cost-efficient delivery of spare parts and service materials.
- Manage relationships with warehouses, carriers, 3PL partners, and logistics service providers to ensure world-class performance.
- Drive KPI performance across On Time, In Fill (OTIF), order accuracy, fill rate, backorder recovery, and cycle-time reduction.
- Oversee day-to-day Distribution Centers operations including receiving, put-away, picking, packing, shipping, inventory.
- Optimize layout, storage strategies, flow paths, and labor deployment for maximum throughput and minimal handling cost.
- Manage inventory health, including cycle counting, discrepancy resolution, slow-moving/excess reduction.
- Partner with Demand Planning and Procurement to maintain optimal inventory levels, minimize stockouts, and support service level commitments.
- Collaborate with transportation teams to optimize mode selection, carrier routing, freight cost, and transit-time reliability.
- Implement controls and governance to ensure high inventory accuracy and system fidelity (WMS, ERP).
- Manage operating budgets, including labor, storage, packaging, and freight spend.
Requirements
- Bachelor’s degree
- 5+ years in people leadership roles, managing supervisors, managers, or multi-site teams.
- 10 + years of experience progressive in aftermarket, service parts, or high-SKU distribution environments.
- 5 + years of experience in Warehouse/Distribution Center operations, fulfillment planning, inventory control, carrier/3PL management or E-Commerce.
- Preferred Qualifications: Bachelor’s in Supply Chain, Operations Management, Logistics, Engineering, or related field
- Master’s degree (MBA or MS in Supply Chain)
- Effective English written and verbal communication
- Capable of influencing at VP and C-suite levels
- High sense of urgency
- Ability to manage complex, fast-moving, and service-critical operations
- Must have unrestricted authorization to work in the USA. No visa sponsoring available.
Benefits
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inventory controlfulfillment planningwarehouse operationsdistribution center operationsKPI performance managementcycle countingdiscrepancy resolutioncost optimizationlogistics managementsupply chain management
Soft skills
people leadershipeffective communicationinfluencing skillssense of urgencyability to manage complex operationscollaborationrelationship managementproblem-solvingorganizational skillsdecision-making
Certifications
Bachelor’s degreeMaster’s degree (MBA or MS in Supply Chain)certification in supply chain managementcertification in logistics managementcertification in inventory managementLean Six Sigma certificationProject Management Professional (PMP)Certified Supply Chain Professional (CSCP)Certified in Production and Inventory Management (CPIM)Certified Logistics, Transportation and Distribution (CLTD)