Customer Support

• Manage and resolve customer service escalations related to commercial HVAC services.
• Oversee parts-related escalations and ensure timely resolution to maintain service efficiency.
• Collaborate with service teams to identify and address recurring issues.
• Develop and implement strategies to improve customer satisfaction and service delivery.
• Act as a liaison between customers and internal departments to facilitate effective communication.
• Monitor service performance metrics and provide regular reports to senior leadership.
• Train and mentor customer service staff to handle escalations effectively.
• Ensure compliance with company policies and industry regulations.

Senior Manager, Customer Service

Financial Support Specialist

Support Specialist

Clinical Support Specialist

Customer Service Analyst II

Customer Service Representative