Special Account Representative

Carpenter Technology Corporation

Account Representative at Carpenter Technology managing customer relationships and providing total account management support. Engaging with internal departments and contributing to process improvements while based in Raleigh, NC or Reading, PA.

Posted 5/26/2026full-timeRaleigh • North Carolina, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as a liaison between the customer and Carpenter, providing total account management and support.
Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns.
Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes.
Review daily activity reports and message queues, taking appropriate and timely action.
Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies.

Requirements

What you’ll need

Associate or bachelor’s degree in business preferred; High School diploma required.
3+ years of customer account management experience, preferably in a manufacturing environment.
Ability to work a hybrid schedule in either Raleigh, NC or Reading, PA (required).
Collaborate with assigned Outside Sales Representative to document an annual plan and provide quarterly updates when applicable.
Participate in weekly team meetings (on a rotating basis) and communicate follow-up actions to the broader team.
Attend quarterly company-wide employee webcasts.

Benefits

Comp & perks

life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer account managementrelationship managementcross-functional trainingactivity reportingproactive outreach

Soft Skills

communicationcollaborationproblem-solvingteamworkorganizational skills

Certifications

associate degreebachelor's degreehigh school diploma