Business Development Account Representative

Carpenter Technology Corporation

Account Representative managing customer accounts for Carpenter Technology, a producer of premium specialty alloys. Serving as a liaison to address customer needs and improve satisfaction.

Posted 4/16/2026full-timeRaleigh • North Carolina, Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as a liaison between the customer and Carpenter, providing total account management and support
Understand customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecasting, and specification interpretation (with support as needed)
Take ownership and accountability for all processes related to the daily activities of assigned accounts
Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns, including logistics, planning, inventory, technical requirements, contract review, and pricing
Participate in transactional improvement projects within customer service with a focus on cost reduction, productivity improvement, and enhancing customer satisfaction
Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes
Review daily activity reports and message queues, taking appropriate and timely action
Create and maintain customer-specific account documentation
Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies
Ensure compliance with all corporate, departmental, quality, and regulatory policies
Perform all other duties and special projects as assigned.

Requirements

What you’ll need

Associate or bachelor’s degree in business preferred; High School diploma required
2–3 years of customer account management experience, preferably in a manufacturing environment
Ability to work a hybrid schedule in either Raleigh, NC or Reading, PA (required)
Collaborate with assigned Outside Sales Representative to document an annual plan and provide quarterly updates when applicable
Participate in weekly team meetings (on a rotating basis) and communicate follow-up actions to the broader team
Attend quarterly company-wide employee webcasts.

Benefits

Comp & perks

Health insurance
401k with company contributions
Life insurance
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Disability coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer servicelogisticsplanninginventory managementcontract reviewpricing analysisforecastingtransactional improvementcost reduction

Soft Skills

communicationcollaborationrelationship managementproblem-solvingaccountabilityproactive outreachteamworkcustomer satisfaction focusorganizational skillsadaptability

Certifications

associate degreebachelor's degreehigh school diploma