Business Development Account Representative
Carpenter Technology Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Raleigh • North Carolina • Pennsylvania • United States
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About the role
- Serve as a liaison between the customer and Carpenter, providing total account management and support
- Understand customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecasting, and specification interpretation (with support as needed)
- Take ownership and accountability for all processes related to the daily activities of assigned accounts
- Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns, including logistics, planning, inventory, technical requirements, contract review, and pricing
- Participate in transactional improvement projects within customer service with a focus on cost reduction, productivity improvement, and enhancing customer satisfaction
- Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes
- Review daily activity reports and message queues, taking appropriate and timely action
- Create and maintain customer-specific account documentation
- Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies
- Ensure compliance with all corporate, departmental, quality, and regulatory policies
- Perform all other duties and special projects as assigned.
Requirements
- Associate or bachelor’s degree in business preferred; High School diploma required
- 2–3 years of customer account management experience, preferably in a manufacturing environment
- Ability to work a hybrid schedule in either Raleigh, NC or Reading, PA (required)
- Collaborate with assigned Outside Sales Representative to document an annual plan and provide quarterly updates when applicable
- Participate in weekly team meetings (on a rotating basis) and communicate follow-up actions to the broader team
- Attend quarterly company-wide employee webcasts.
Benefits
- Health insurance
- 401k with company contributions
- Life insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Disability coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer servicelogisticsplanninginventory managementcontract reviewpricing analysisforecastingtransactional improvementcost reduction
Soft Skills
communicationcollaborationrelationship managementproblem-solvingaccountabilityproactive outreachteamworkcustomer satisfaction focusorganizational skillsadaptability
Certifications
associate degreebachelor's degreehigh school diploma