Carolina West Wireless

Customer Support

• Attract potential customers by correctly and courteously answering product (phones, features, data, etc.) and service inquiries.
• Suggest information about other products and services to customers based on customer needs.
• Open and update customer accounts, verify eligibility to activate, make changes to maintain accounts, and process payments.
• Resolve product or service problems and inquiries by clarifying the customer’s issue and determining the cause of the problem.
• Select the best solution to resolve the problem and expedite the correction or adjustment.
• Follow up to ensure resolution and note information into the computer.
• Ensure delivery of quality in all facets of the job including incoming calls, paperwork, and notes in the computer.
• Maintain customer confidence and protect the company by keeping all accounts and information private.
• Responsibilities to include other duties and functions as decided by management.

Part-Time Customer Care Representative