Collections Manager
Carmoola
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £60,000 - £70,000 per year
Job Level
Mid-LevelSenior
About the role
- Own collections operations and processes – Evolve Carmoola’s end-to-end collections approach across early and late-stage arrears, aligned with FCA expectations and best practice recovery rates in auto finance.
- Build scalable processes – Create clear, repeatable collections workflows, policies and controls that will stand up as volumes grow, focussing on automation at every turn.
- Lead and develop the team – Line-manage and coach our existing Collections team member, setting clear expectations, KPIs and development plans, with scope to grow the team over time, where we absolutely can't automate.
- Be the in-house expert – Act as the go-to authority on collections, bringing proven auto finance knowledge into a business that’s building this capability for the first time.
- Work cross-functionally – Partner closely with Credit Risk, Customer Operations, Product and Compliance to design collections journeys, monitoring and controls that balance performance with fairness.
- Drive performance with data – Monitor arrears, roll rates, cure rates and recoveries; identify issues early and continuously improve outcomes.
- Ensure regulatory excellence – Embed FCA-compliant, customer-first collections practices, ensuring policies, scripts and processes meet regulatory expectations.
Requirements
- Collections experience – Around 3+ years’ experience in collections, with strong exposure to auto finance or secured lending.
- Proven process builder – You’ve set up or significantly improved collections processes before, not just operated within them.
- Operational leadership – Experience managing or mentoring others, with confidence setting standards and holding performance.
- Strong regulatory grounding – A solid understanding of FCA expectations around collections, forbearance and treating customers fairly.
- Commercial judgement – You understand the balance between customer outcomes, regulatory compliance and business performance.
- Comfort with ambiguity – You’re happy being the first specialist in a function, making decisions and building structure where little exists.
- Ownership mindset – Highly autonomous, pragmatic, and willing to roll your sleeves up to get things done.
- Genuine excitement for Carmoola’s mission and the chance to build something meaningful in a fast-growing fintech.
Benefits
- Competitive salary range of £60–70k, depending on experience
- Hybrid working: 3 days a week in our London office, in the heart of beautiful Primrose Hill
- A genuinely high-impact role where you’ll own a core operational function and shape how collections is done at Carmoola
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections operationscollections workflowsdata monitoringprocess improvementKPI settingregulatory complianceFCA expectationsauto financesecured lendingforbearance
Soft skills
leadershipcoachingperformance managementcommercial judgementautonomyproblem-solvingcross-functional collaborationcommunicationadaptabilitycustomer focus