Operations

• Delivering WOW service – Responding to customer queries via phone, chat and email, making every interaction warm, friendly and helpful.
• Championing customer satisfaction – Helping onboard new customers and resolving any questions or issues that arise, making sure every customer feels heard and valued.
• Collaborating across teams – Working closely with Product to continually improve the customer experience, providing valuable feedback and ideas.
• Managing loan lifecycle – Helping customers throughout their journey, from onboarding and payments to managing collections, making sure every step is seamless and customer‑centric.
• Looking for ways to go ‘above and beyond’ – Always looking for ways to make the experience better and delight customers.
• Contributing to a growing company – Helping to build and scale operational best practices as Carmoola grows.

Customer Operations Executive

FinOps Specialist

Customer Operations and Growth Executive

Operations Associate

IT & Office Support, Operations