Customer Service Consultant

CarMax

Customer Service Consultant providing seamless support for car purchases at CarMax. Connecting with customers online and over the phone to ensure their needs are met.

Posted 5/20/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

About the role

Key responsibilities & impact

Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
Mentor others as your skillset expands.
Achieve sales targets while providing an iconic customer experience.
Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

Requirements

What you’ll need

Sales and customer service experience, in an area such as retail, is preferred.
Thrive in a fast-paced sales environment.
Good listening skills and strong customer focus.
High level of self-motivation to achieve performance goals.
Strong written and verbal communication skills.
Ability to learn and master new technologies, strong computer skills.
Open availability for shifts that may include nights, weekends, and holidays.
Must be open to shifting schedules two times per year according to needs of the business.
Candidates must live within 100 miles of the Customer Experience Center (CEC) location.

Benefits

Comp & perks

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experiencecustomer service experienceautomotive sales persons license

Soft Skills

good listening skillsstrong customer focusself-motivationstrong written communication skillsstrong verbal communication skills

Certifications

automotive sales persons license