CarMax

Manager, Product Design

CarMax

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Salary

💰 $125,800 - $201,300 per year

About the role

  • Inform and drive an experience design strategy for a customer or associate-led experience program
  • Work within and across multiple product teams to provide thought leadership and create intuitive and elegant product design solutions that solve complex consumer problems and drive business results
  • Communicate solutions to stakeholders and executives in a manner that simplifies complexity and generates excitement
  • Lead and develop user experience research plans to understand consumer and associate needs, opportunities, and pain points to continually inform an iterative design and discovery process
  • Collect and synthesize qualitative and quantitative research to inform and validate design decisions
  • Collaborate (and lead/facilitate collaboration) with Product Managers, Designers, Analysts and Developers throughout the discovery, design, and development process
  • Create visual artifacts to articulate, inform and validate ideas with consumers and stakeholders (prototypes, wireframes, sketches, journey maps, personas, etc.)
  • Create and oversee the development of detailed design deliverables utilizing and contributing to the CarMax design language system and pattern library
  • Stay current on all the tools, principles, and practices in product design, prototyping and development, and drive for continuous improvement
  • Facilitate meetings and brainstorming sessions that are organized and productive
  • Mentor and train junior members of the design team on industry and CarMax best practices
  • Advocate for ambitious standards of excellence in providing delightful and rewarding user experiences, and proactively support the team in achieving them

Requirements

  • 5-7 years' experience within the field of user experience and UX design/development preferred
  • BA/BS degree
  • Portfolio or work samples showcasing UX thinking, creativity, and depth of thought coupled with fluency in best practices for UX Design, Visual Design and Front-End Development
  • Experience in teaching role and/or conference presentations
  • Passion for technology and design, and the drive to stay on top of industry trends and best practices
  • Persuasive communicator – able to explain complex or intangible concepts to stakeholders at all levels
  • Good listener – weighs input from multiple perspectives when forming opinions and recommendations
  • Collaborative and team-oriented work approach
  • Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions
  • Experience facilitating brainstorming and product discovery sessions and getting consensus among a large, diverse group of stakeholders
  • Experience conducting and leveraging user research
  • Strong UX Design principles and deliverables, including rapid prototyping, site maps, information architecture, user personas, wireframes, flows, etc.
  • Ability to convert ideas quickly into design artifacts
  • Strong design aesthetic
  • Ability to perform interface design critiques and supply objective feedback to designers
  • Strong critical thinking and analysis skills
  • Able to train and mentor others in UX design methodologies and best practices
  • Experience designing solutions for web, mobile, and tablet applications
  • Experience with Agile development processes
  • Responsive/adaptive design experience a plus
  • E-commerce experience a plus
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user experience designUX designvisual designfront-end developmentrapid prototypinginformation architecturewireframesuser personassite mapsinterface design critiques
Soft Skills
persuasive communicationgood listeningcollaborative work approachcritical thinkinganalysis skillsmentoringfacilitationteam-orientedproblem-solvingcreativity
Certifications
BA/BS degreeUX design certificationsdesign thinking certificationsAgile certificationsuser research certificationsfront-end development certificationsvisual design certificationsmentorship certificationsfacilitation certificationse-commerce certifications