Patient Financial Services Representative

Carle Health

Patient Financial Representative at Carle Health researching and resolving patient inquiries related to hospital accounts. Handling payment arrangements and providing financial counseling.

Posted 7/23/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial counseling and patient billing processes while ensuring compliance with HIPAA regulations. Strong ability to communicate effectively and provide exceptional customer service in a healthcare setting.

Highest-signal resume keywords

Financial CounselingCustomer Service SkillsHIPAA CompliancePatient Inquiry HandlingCollaborative Work

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing ProcessesPayment ArrangementsApplication Processes

Soft Skills

Communication SkillsInterpersonal Skills

Industry Keywords

HealthcarePatient AccountsConfidentiality

About the role

Key responsibilities & impact

Research, resolve, document, and respond to inquiries related to hospital and professional accounts
Take incoming calls and face-to-face interactions with patients
Communicate billing processes and set up payment arrangements
Provide financial counseling and assist with application processes

Requirements

What you’ll need

Strong customer service skills
Ability to maintain confidentiality and comply with HIPAA regulations
Experience in handling patient inquiries and billing concerns
Proficiency in financial counseling
Ability to work collaboratively with internal departments

Benefits

Comp & perks

Comprehensive benefits package for team members and providers