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Patient Services Representative
Carle HealthPatient Services Representative at Carle Health in a healthcare setting, assisting patients and families with their healthcare experience. Providing excellent customer service and managing patient appointments.
Posted 7/7/2026full-timePeoria • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong interpersonal skills through proactive communication and a welcoming demeanor while managing patient appointments and financial transactions. Proficient in gathering and verifying patient information to ensure a smooth experience.
Highest-signal resume keywords
Patient CommunicationAppointment ManagementDemographic Data EntryPayment CollectionCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAppointment SchedulingInsurance Verification
Soft Skills
Interpersonal SkillsCourteous CommunicationEmpathy
Certifications & Qualifications
Associate's Degree
Industry Keywords
Patient CareHealthcare Administration
About the role
Key responsibilities & impact- Smile and greet patients, families and visitors with a warm welcome
- Proactively communicate with patients
- Answer telephone calls in a clear, courteous, caring manner
- Make, cancel and reschedule patient appointments
- Gather, verify and enter demographic and insurance information
- Collect payments and issue receipts
Requirements
What you’ll need- Associate's Degree: Related Field
- Experience In Lieu of Education
Benefits
Comp & perks- Comprehensive benefits package