Patient Services Representative

Carle Health

Patient Services Representative coordinating tasks for daily clinic operations and patient interactions in Bloomington, IL. Ensuring efficient patient service and communication with medical staff.

Posted 7/7/2026full-timeBloomington • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

About the role

Key responsibilities & impact

Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
Conveys a positive image and provides information to ensure patients' needs are met.
Competent in telephone system, takes and delivers messages to physicians, nurses and others.
Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
Manages all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
Proficient with insurance coverage rules.
Competent to initiate and secure prior authorizations as needed.

Requirements

What you’ll need

Basic computer skills
General office equipment

Benefits

Comp & perks

comprehensive benefits package

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Basic Computer SkillsCharge PostingCash ManagementPatient Check In/OutPatient Identification

Soft Skills

Positive ImageEffective Communication