Patient Services Representative

Carle Health

Patient Services Representative coordinating daily clinic preparation processes and ensuring patient needs are met. Involves patient check in, charge posting, cash management, and appointment scheduling.

Posted 7/7/2026full-timeMattoon • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

About the role

Key responsibilities & impact

Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling
Conveys a positive image and provides information to ensure patients' needs are met
Competent in telephone system, takes and delivers messages to physicians, nurses and others
Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner
Distributes all messages according to practice communication standards
Serves as a role model by conducting self in a responsible, professional manner
Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls
Proficient with insurance coverage rules and eligibility, network coverage, and benefits
Competent to initiate and secure prior authorizations as needed

Requirements

What you’ll need

Associate's Degree: Related Field
General office equipment
Basic computer skills

Benefits

Comp & perks

Comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient IdentificationCash ManagementBasic Computer SkillsTelephone System CompetenceMedical Information Reporting

Soft Skills

Positive Image ConveyanceProfessional ConductEffective Communication

Certifications

Associate's Degree