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Patient Financial Services Representative – Healthcare Billing, Insurance, Estimates, Patient Support Experience
Carle HealthPatient Financial Services Representative researching and resolving patient financial inquiries at Carle Health. Handling calls and collaboration with insurance and internal departments on billing processes.
Posted 4/29/2026full-timeOlney • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $28 per hourWebsite
About the role
Key responsibilities & impact- Research, resolve, document, and respond to inquiries related to hospital and professional accounts
- Take incoming calls and face-to-face interactions from patients
- Collaborate with internal departments to resolve account discrepancies
- Perform financial counseling and assist with applications for Financial Assistance programs
Requirements
What you’ll need- Must have Healthcare Billing, Insurance, Estimates and Patient Support experience
- Ability to communicate billing processes and ask for payments
- Must maintain accurate and confidential records in compliance with HIPAA
- Experience with customer service
Benefits
Comp & perks- Health insurance
- 401(k)
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Healthcare BillingInsuranceEstimatesPatient SupportFinancial CounselingFinancial Assistance programs
Soft Skills
CommunicationCustomer ServiceCollaborationProblem Solving