Customer Services Liaison – Outpatient CV Services

Carle Health

. Acts as a liaison between patients, providers, clinic staff, and leadership to promote a positive, coordinated patient experience.

Posted 4/23/2026full-timePeoria • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $28 per hourWebsite

About the role

Key responsibilities & impact

Acts as a liaison between patients, providers, clinic staff, and leadership to promote a positive, coordinated patient experience.
Supports service excellence initiatives aligned with organizational values, patient experience standards, and regulatory requirements.
Receives, investigates, and facilitates resolution of patient complaints and grievances in collaboration with clinic leadership and appropriate departments.
Proactively rounds in clinic areas to identify patient needs, barriers to care, or opportunities to improve service and communication.

Requirements

What you’ll need

Driver's License - Illinois Secretary of State (ILSOS)
Experience in ambulatory clinical settings

Benefits

Comp & perks

Comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communicationproblem-solvingcollaborationcustomer serviceinterpersonal skillsservice excellencepatient advocacyconflict resolutionorganizational skillsproactive engagement

Certifications

Driver's License - Illinois Secretary of State (ILSOS)