Oncology Case Manager

Caris Life Sciences

Oncology Case Manager responsible for customer relationship management in Puerto Rico. Focusing on enhancing customer satisfaction and driving account growth through dedicated support.

Posted 7/29/2026full-timeRemote • 🇵🇷 Puerto RicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, account retention strategies, and effective communication with stakeholders. Proficient in utilizing CRM systems and understanding clinic-based business practices to enhance customer satisfaction and drive product utilization.

Highest-signal resume keywords

Account ManagementCustomer Retention StrategiesCRM DocumentationProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportMolecular Profiling SolutionsReimbursement ProcessesBilling ProcessesProprietary Software Learning

Soft Skills

Organizational SkillsInterpersonal SkillsCollaboration SkillsDecision-Making Skills

Certifications & Qualifications

Bachelor's DegreeValid Driver's License

Industry Keywords

Clinic-Based Business PracticesCustomer SatisfactionCase ManagementStakeholder Communication

About the role

Key responsibilities & impact

Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
Execute customer retention strategies to maintain and grow existing accounts.
Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
Accurately document customer interactions, updates, and value-based activities in the CRM.
Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction.
Maintain assigned company equipment and assets.
Submit required reports and documentation accurately and on time.
Meet or exceed assigned performance goals.
Support meetings, conferences, and trade shows as needed.
Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.
Maintain a primary focus on case management.

Requirements

What you’ll need

Bachelor’s degree required.
Minimum of three years of account management or customer-facing experience.
Strong problem-solving and decision-making skills.
Understanding of clinic-based business practices.
Ability to learn proprietary software.
Excellent written and verbal communication skills.
Strong organizational, interpersonal, and collaboration skills.
Valid driver’s license and reliable transportation.
Successful completion of pre-employment requirements.

Benefits

Comp & perks

Periodic travel required, including possible evenings, weekends, or holidays
Health insurance
Retirement plans