Oncology Case Manager

Caris Life Sciences

Oncology Case Manager working with Kaiser physicians and internal Caris teams to manage account relationships and facilitate timely communication. Ensuring an exceptional customer experience and supporting case management activities.

Posted 6/17/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary liaison between Kaiser physicians, pathology staff, and internal Caris teams to ensure timely and accurate communication regarding cases, testing, and account-related inquiries.
Respond promptly to customer requests, inquiries, and concerns while maintaining a high level of customer service and professionalism.
Develop and maintain strong relationships with oncology and pathology stakeholders through regular virtual and in-person interactions to support account growth and testing utilization.
Coordinate and communicate case status updates, including active case tracking, delay notifications, and resolution of outstanding issues.
Review case information, signed-out reports, discrepancy reports, and other clinical documentation to identify and resolve data integrity concerns.
Monitor designated testing and biomarker reports to ensure appropriate case completion and follow-up.
Collaborate with internal teams to escalate, troubleshoot, and resolve customer concerns that impact service delivery or customer satisfaction.
Support physician onboarding activities, including processing new ordering physician requests, coordinating account setup, and facilitating access to Caris platforms and resources.
Maintain accurate physician, pathology, and account contact information across Salesforce, Microsoft Teams, and other company systems.
Request and manage customer portal access and support user account maintenance activities.
Execute onboarding workflows, first-time order processes, and introductory communication programs for new physician users.
Maintain workflow adherence from order receipt through post-report delivery and collaborate with cross-functional teams to support operational excellence.
Assist physicians and account stakeholders with questions related to Caris products, services, reports, and molecular profiling solutions in accordance with company policies and procedures.
Develop and maintain working knowledge of Caris products, technology platforms, reimbursement processes, billing practices, and molecular testing services.
Ensure timely completion of required reports, documentation, expense submissions, and administrative responsibilities.
Support customer meetings, educational programs, conferences, and trade shows as needed.
Maintain assigned company equipment and assets in accordance with company policies.
Meet or exceed established performance goals and account management objectives.

Requirements

What you’ll need

Bachelor’s degree required.
Minimum three (3) years of account management, customer-facing, healthcare support, or related experience.
Experience working directly with physicians, clinical staff, pathology teams, or healthcare customers preferred within a healthcare environment.
Demonstrated ability to build and maintain professional relationships with customers and cross-functional stakeholders.
Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities simultaneously.
Proven ability to work independently, exercise sound judgment, and maintain accountability for assigned territory and customer relationships.
Excellent verbal and written communication skills.
Experience reviewing reports, auditing data, and maintaining accurate records.
Ability to handle sensitive and confidential information, including Protected Health Information (PHI), in accordance with applicable regulations and company policies.
Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, PowerPoint, Teams, and general working knowledge of Internet for business use.
Experience using CRM systems such as Salesforce or similar platforms.
Valid driver’s license and reliable transportation.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer supportdata integrityreport auditingmolecular profilingbiomarker reportingworkflow adherencereimbursement processesbilling practicescase tracking

Soft Skills

relationship buildingorganizational skillsanalytical skillsproblem-solving skillsindependent worksound judgmentaccountabilitycommunication skillscustomer servicemulti-tasking

Certifications

Bachelor's degreevalid driver's license