Oncology Case Manager

Caris Life Sciences

Oncology Case Manager driving customer engagement and satisfaction for healthcare organization. Manage relationships and ensure high-quality experience from order initiation to report delivery.

Posted 5/21/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
Execute customer retention strategies to maintain and grow existing accounts.
Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
Accurately document customer interactions, updates, and value-based activities in the CRM.
Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction.
Maintain assigned company equipment and assets.
Submit required reports and documentation accurately and on time.
Meet or exceed assigned performance goals.
Support meetings, conferences, and trade shows as needed.
Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.
Maintain a primary focus on case management.

Requirements

What you’ll need

Bachelor’s degree required
Minimum of three years of account management or customer-facing experience
Strong problem-solving and decision-making skills
Understanding of clinic-based business practices
Ability to learn proprietary software
Excellent written and verbal communication skills
Strong organizational, interpersonal, and collaboration skills
Valid driver’s license and reliable transportation
Successful completion of pre-employment requirements.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer supportcustomer retention strategiesCRM documentationcase managementmolecular profiling solutionsbilling processesreimbursement processesproblem-solvingdecision-making

Soft Skills

communication skillsorganizational skillsinterpersonal skillscollaboration skills

Certifications

Bachelor's degreevalid driver's license