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Billing Operations Manager – Eligibility
Caris Life SciencesBilling Operations Manager overseeing the Eligibility function within Billing Operations team at Caris Life Sciences. Responsible for insurance verification, leadership, and process improvements.
About the role
Key responsibilities & impact- Lead and manage the Eligibility team, ensuring accurate and timely insurance verification, prior authorizations, and benefit assessments
- Develop and monitor team performance metrics, ensuring goals are met for turnaround time, accuracy, and payer compliance
- Collaborate with payers to resolve eligibility discrepancies, denials, and escalations
- Work closely with Revenue Cycle leadership to identify trends, gaps, and opportunities for process improvements
- Implement and update policies and procedures to ensure compliance with regulatory and payer requirements
- Train, coach, and mentor team members to enhance knowledge of payer guidelines, systems, and best practices
- Partner with cross-functional teams Billing to support a seamless patient and provider experience
- Provide regular reporting and analysis of eligibility performance, including KPIs, denial trends, and payer turnaround times
- Manage staffing schedules, workload distribution, and productivity standards to ensure operational coverage and efficiency
- Support system implementations, testing, and enhancements related to eligibility processes
- Provide strategic direction, coaching, and professional development to foster a high-performance culture
- Lead by example and promote a culture of accountability and continuous improvement
- Identify and implement process enhancements to improve efficiency, reduce error rates, and support scalability
- Standardize procedures and documentation across the department
- Evaluate and implement technology solutions and reporting tools to support automation and performance tracking
- Ensure adherence to HIPAA, payer rules, and all relevant state and federal regulations
- Stay current on industry best practices, regulatory updates, and payer changes impacting billing and date of service requirements
Requirements
What you’ll need- High School diploma or equivalent required
- 5–7 years of experience in healthcare billing operations, with at least 2–3 years in a supervisory or management role
- Strong knowledge of CPT, ICD-10, HCPCS coding, payer regulations, and revenue cycle management
- Ability to lead cross-functional initiatives and manage timelines, resources, and deliverables
- Experience with Medicare Advantage plans and familiarity with Xifin is a plus
- Demonstrated ability to lead teams, manage change, and drive performance in a fast-paced environment
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Access) and healthcare billing systems
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CPT codingICD-10 codingHCPCS codingrevenue cycle managementinsurance verificationprior authorizationsbenefit assessmentsperformance metricsprocess improvementsautomation
Soft Skills
leadershipcoachingmentoringcollaborationstrategic directionaccountabilitycontinuous improvementchange managementteam managementcommunication