Caris Life Sciences

Account Manager

Caris Life Sciences

full-time

Posted on:

Location Type: Remote

Location: Remote • Colorado • 🇺🇸 United States

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Salary

💰 $95,000 - $115,000 per year

Job Level

Mid-LevelSenior

About the role

  • The Account Manager is primarily responsible for maintaining and growing volume of current customers within a territory.
  • Drive growth at existing accounts, nurturing customer intimacy, positioning Caris as the sole source for all relevant tumor profiling.
  • Support the Molecular Oncology Specialist in acquiring new accounts within the assigned territory, including identifying and establishing prospective accounts.
  • Ensure customer expectations are exceeded on all orders from initial generation to receipt of lab report.
  • Work closely with Customers, Client Service Partners, Molecular Oncology Specialists (MOSs), Regional Business Directors, and other support personnel to provide the highest level of customer support and satisfaction.
  • Regularly and consistently call on customers to introduce and promote assigned Caris solutions including Molecular Intelligence testing, technology interfaces, physician consultations, etc.
  • Successfully execute customer retention.
  • Interact with existing customers to establish a value-based relationship resulting in increased sales and service to clients.
  • Evaluate current and prospective customer sites and prepare strategies & programs to improve revenue, costs, and productivity.
  • Present and demonstrate different Caris’s technology solutions.
  • Maintain all assigned company assets including laptop computer, iPhone, etc.
  • Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expense, and service reports, as required, accurately and in a timely manner.
  • Meet all assigned targets and goals set by management.
  • Provide meeting and trade show support as required.
  • Support physicians with the complexity of the ordering and interpretation of the CMI platform, and QC report quality/accuracy which may require access to detailed protected health information (PHI).

Requirements

  • Bachelor’s degree required.
  • Previous experience of 3+ years of successful Sales and/or Account Management experience is required.
  • Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and customers
  • General understanding of clinic-based business policies and practices
  • Ability to quickly learn and apply knowledge of proprietary software programs.
  • Strong communication skills, both written and verbal.
  • Highly self-motivated, self-directed, and attentive to detail.
  • Ability to work in a complex and matrix team environment; experience working in a team-oriented, collaborative environment.
  • Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
  • Proven abilities in problem management, process analysis and root cause analysis.
  • Strong interpersonal and relationship-building skills, with the ability to manage up, down and across levels of the organization.
  • Valid driver's license, clean driving record, reliable vehicle, and automobile insurance that meets Caris requirements.
Benefits
  • Highly competitive and inclusive medical, dental and vision coverage options
  • Health Savings Account for medical expenses and dependent care expenses
  • Flexible Spending Account to pay for certain out-of-pocket expenses
  • Paid time off, including: vacation, sick time and holidays
  • 401k match and Financial Planning tools
  • LTD and STD insurance coverages, as well as voluntary benefit options
  • Employee Assistance Program
  • Pet Insurance
  • Legal Assistance
  • Tuition Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Sales experienceAccount ManagementProblem managementProcess analysisRoot cause analysisKnowledge of proprietary softwareMolecular Intelligence testingTechnology interfacesCustomer retentionRevenue improvement strategies
Soft skills
Decision-makingEffective communicationSelf-motivatedAttention to detailTeam-orientedCollaborationMulti-taskingPrioritizationRelationship-buildingAbility to work under pressure
Certifications
Bachelor's degreeValid driver's license