Customer Service – Sea Cargo Export

cargo-partner

Customer Service role coordinating export processes in logistics. Ensuring smooth communication with customers and carriers while adhering to standard operating procedures.

Posted 7/30/2026full-timeBangkok • 🇹🇭 ThailandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Freight Forwarding and Shipping operations, with a strong focus on Sea Cargo management and compliance with Standard Operating Procedures. Proficient in documentation and communication, ensuring timely and accurate handling of shipments and customer interactions.

Highest-signal resume keywords

Freight ForwardingSea Cargo ManagementCargowise OneDocumentation AccuracyStrong Negotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Freight ForwardingSea CargoDocumentationBillingJob File Management

Soft Skills

Strong CommunicationProblem SolvingConflict ResolutionSelf-ConfidenceFlexibility

Tools & Technologies

MS OfficeCargowise OneSPOT

Industry Keywords

LogisticsShippingExport ProcessStandard Operating ProceduresCustomer Service

About the role

Key responsibilities & impact

Co-ordinate with customers / carriers / suppliers and related departments for export process and handle shipments as per sales / customers and overseas agents’ instruction.
Contact carrier for contract rate, space & Equipment and booking.
Create job files and issue reconciliation sheet after shipment completion.
Promptly communicate, provide information clearly to customer without any late response.
Check quality and accuracy of works to meet company standard and objectives.
Follow up and handle shipments for smooth operation as per customers / sales and CPL overseas / agents’ instruction from A-Z as well as fully comply with Standard Operating Procedures (SOP) to meet customers / agents’ requirements.
Take personal responsibilities for daily solving problems and follow up the request and / or problems that customer’s experience.
Update CPL’s system and carrier system to submit SI to carrier on time.
To fulfil documentation, HBL for customer requirement as basically.
Self-checked on accuracy of internal and external documents.
Ensure Credit facility before release bill of lading.
Upload all documents via SPOT and send pre-alerts on time (5 working days after ATD) and finish handling in SPOT.
Provide additional services beyond the call of duties, any other assignments from Team Leaders / Manager and take up extra assignments / tasks towards company needs.
Close job files, complete the billing to customers, overseas agents & all vendors on timeliness (< 5 days after ATD) with P & L statement.
To comply 100% with company directives.

Requirements

What you’ll need

Bachelor degree with at least 2 years’ experience on Freight Forwarder
Solid knowledge in Sea cargo
Strong background in Freight forwarding, Shipping or Logistics field, especially in Freight forwarding industry.
Basic computer knowledge / skills in MS Office (Word, Excel, PowerPoint).
Cargowise One know-how in related functions.
Fluent in English language.
Self-confident with positive attitude.
Strong negotiation skills.
Able to work under pressure.
Able to handle the conflict cases and have a strong resolution skill.
High Responsibility, flexibility and Discreetness.
Excellence on communication skill.

Benefits

Comp & perks

Medical care insurance including dental coverage
Provident fund
Hybrid work arrangement (1 day/week)
Mental health program
Professional support – training & development
Leave for vacation, medical, marriage, maternity, birthday, compassionate
Retirement benefits